Work With Us

Have fun.
Do hard things.

Our Culture

We…

1. Are customer-obsessed
   • Are obsessed with our customer’s (and theirs)
     • Start with the customer and work backward
2. Think differently (Duh. Our name is New Path.)
   • Think big
   • Challenge what we “know.”
   • Value simplicity
3. Prefer self-sufficiency and take ownership of our actions
   • Believe in context, not control
   • Seek advice and opinions from others BUT
     • Aren’t afraid to make decisions and act boldly
   • Know results matter
     • Have the self-honesty to admit when we’re wrong and the courage to change
4. Share information openly, broadly, and deliberately
   • Are candid with one another
5. Demand that processes & policies improve productivity
   • Loathe bullshit jobs
   • Avoid rules that solve for the exception
   • Are treated like adults
6. Only work with highly effective people
   • Hire for culture
   • Hire to elevate (not delegate)
   • Are a team, not a family
7. Deserve the opportunity to live a rewarding life
   • Believe work should be fulfilling and fun
   • Are encouraged to take care of ourselves and our families

In all that we do, we try to use good judgment:

Cheat sheet: Customer > Company > Team>Individual

Our Values

Many companies have value statements, but often these written values are vague and ignored. The real values of a firm are shown by who gets rewarded or let go. Below are our real values, the specific behaviors, and skills we care about most. The more these values sound like you and describe people you want to work with, the more likely you will thrive at New Path.

Judgment

• You make wise decisions despite ambiguity
• You identify root causes and get beyond treating symptoms
• You think strategically and can articulate what you are, and are not, trying to do
• You are good at using data to inform your intuition
• You make decisions based on the long term, not near term

Communication

• You are concise and articulate in speech and writing
• You listen well and seek to understand before reacting
• You maintain calm poise in stressful situations to draw out the clearest thinking
• You adapt your communication style to work well with all types of people
• You provide candid, helpful, timely feedback to colleagues

Curiosity

• You learn rapidly and eagerly
• You contribute effectively outside of your specialty
• You make connections that others miss
• You seek to understand our customers and how we best serve them
• You seek alternate perspectives

Courage

• You say what you think when it’s in the best interest of New Path, even if it is uncomfortable
• You are willing to be critical of the status quo
• You make tough decisions without agonizing
• You take smart risks and are open to possible failure
• You question actions inconsistent with our values
• You can be vulnerable, in search of truth

Passion

• You inspire others with your thirst for excellence
• You care intensely about our customers and New Path‘s success
• You are tenacious and optimistic
• You are quietly confident and openly humble

Selflessness

• You seek what is best for New Path, rather than what is best for yourself or your team
• You are open-minded in search of the best ideas
• You make time to help colleagues
• You share information openly and proactively

Innovation

• You create new ideas that prove useful
• You re-conceptualize issues to discover solutions to hard problems
• You challenge prevailing assumptions and suggest better approaches
• You keep us nimble by minimizing complexity and finding time to simplify
• You thrive on change

Inclusion

• You collaborate effectively with people of diverse backgrounds and cultures
• You nurture and embrace differing perspectives to make better decisions
• You focus on talent and our values, rather than a person’s similarity to yourself
• You are curious about how our different backgrounds affect us at work, rather than pretending they don’t affect us
• You recognize we all have biases and work to grow past them
• You intervene when someone is being marginalized

Integrity

• You are known for honesty, authenticity, transparency, and being non-political
• You only speak things about fellow employees that you say to their face
• You admit mistakes freely and openly
• You treat people with respect independent of their status or disagreement with you